Support
All of our software have that exclusive feature of fixing and repairing their own data base files. This particular feature has by all means enhanced the packages’ capability to operate independently with minimal need for support services. However, to maintain regular follow-up to our customers and provide them further help when needed, we have set the following methods:

On-site support
This service entitles our team to schedule a regular or on-call visit to your site to perform a thorough check-up or fix any reported problem in your installed system(s) or/and hardware.
Long distance support
We use a variety of methods to accomplish "long distance" support. Remote control software such as “Pc Anywhere” or networking systems such as Citrix Winframe that allows us to access your machine and actually see what you are seeing on the screen. You can lead us to a problem and we solve it for you. We use the same communication software to provide updates and changes that would otherwise require travel on-site.

Customization
Whether you need additional modules, or reports, or you need to build your own system that comply with your company’s unique management structure, we will be committed to handle this task efficiently through our standard channels of analyzing, designing and programming. We will provide you with written briefs and details of your project to insure the programming will fulfill your requirements. Once we finish the basic portions of your software, we provide you with a beta version for assessing and testing what has been developed and make sure it is what you expect.

Quality Control Policy
Our internal quality control policy dictates that in normal cases no program will be installed at the customer’s site unless it has passed a thorough test. Our first level of testing is the responsibility of every programmer to test every line of code they write and every form they develop. Following that, our assigned quality control team undertakes another comprehensive level of testing; this team in turn tests every developed module by entering data, validating calculations, transactions, and reports for accuracy. Any errors found are then reported to the programmers for correction and re-testing.

Installations
As part of our standards to build and maintain our customer’s satisfaction, we would normally like to work at your location and assist you in installing and configuring your new software. It’s another stage where we insure your new system works smoothly for you.

Data Conversion
This service was mainly introduced to save users weeks and months of data entry time. If required and can be applied on your old system, we can access the existing data, clean it up, and convert it into your new system.

Training
Although all our applications are direct and easy to use, we keep providing on-site training at your location and/or in-house training at our facilities via a prefixed training program to thoroughly cover all the “know-how” basics and features.

Upgrades
Systems Upgrade is a task carried by the company to include new features to its products. Our sales and customer services team normally arranges annual review meetings with various customers to discuss and note any new ideas, suggestions or requirements. Those information are soon afterward summarized and sent to our software department for analysis, development, and issuance.

Updates
Updates are downloads that include corrections to your existent software or service packs that are used to improve your software performance. Those updates are classified by software name and release number and are posted with explanations and download instructions.